LINE User Research

LINE User Research Team
The LINE User Research Team verifies user needs through research and derives insights to support the strategy development and major decision-making processes of various LINE Messenger services. We create an environment that enables effective research at every stage of product development and provide insights to solve problems by analyzing not only research data but also user behavior data and market data comprehensively. Additionally, we conduct multinational research in LINE's core markets—Japan, Taiwan, and Thailand—allowing product managers to gain a broad understanding of user needs by region and develop products that enhance user satisfaction across diverse countries.

Responsibilities

• Conduct market, competitor, and user analysis for target countries such as Japan, Thailand, and Taiwan.
• Design and manage qualitative and quantitative research for new product development or the improvement and enhancement of existing products (e.g., Focus Group Interviews, In-depth Interviews, Surveys, Usability Tests).
• Collect and analyze market and user data systematically to derive insights and propose improvement directions.
• Collaborate closely with internal and external stakeholders to carry out user research.

Note: Foreign language skills are not a mandatory requirement, but Japanese proficiency is preferred as per the preference criteria.

Qualifications

• Fresh graduates or those with 3+ years of relevant experience.
• Individuals with a logical approach to projects and problem-solving skills based on data.
• Strong collaboration and persuasive communication skills with relevant departments and external agencies.
• A positive attitude and a horizontal mindset.
• A desire to participate in the global product development process and deliver insights through research.
• No restrictions on overseas travel and work.
  Note: Foreign nationals residing in Korea can apply if they have already obtained a visa allowing employment activities and possess business-level Korean proficiency for work.

Preferred Qualifications

• Proficiency in Japanese with an understanding of Japanese culture and user characteristics.
• Experience in research work at a research agency, UX/UI design firm, or UX consulting company.
• High interest and understanding of business/IT trends.
• Experience in both quantitative and qualitative research.

Recruitment Process
Document Screening > First Interview > Second Interview > Compensation Discussion > Final Selection > Onboarding

• The process may change depending on circumstances and schedules.
• Employment type is a 1-year contract, with the possibility of an extension after 1 year (maximum duration of 2 years).

Work System
Work Type (LINE Hybrid Work 2.0)

• The work type is determined autonomously by the team, considering the nature of tasks, project cycles, and the degree of global collaboration. It can range from a few remote working days per week to fully remote work.
• Accordingly, employees can work in domestic or international locations as long as they manage their work and performance responsibly.

Note: For detailed information, please refer to the <link>.

Work Location

• Work from any location allowed by LINE Hybrid Work 2.0.
• For offline collaboration, the office is located at Bundang Square near Seohyeon Station, Bundang.

Work Hours

• LINE Smart Work System allows individuals to manage their workdays and weekly hours freely, based on a predetermined standard working time set each month.
• Additional overtime pay is provided for hours exceeding the standard working hours.

Others

• Employment type is a 1-year contract.
• This job posting is open until the position is filled and may close early upon completion of recruitment.
• Application process updates and results will be sent individually to the email address provided in the application.
• If the information provided in the application or submitted documents is found to be false, it may result in disqualification.
• A 3-month probation period applies to all new hires under this job posting.
• For any inquiries related to recruitment, please refer to the "FAQs" tab at the top of the job posting page.

This position is open to both entry-level and experienced candidates, with multiple positions available.

Special Considerations for Veterans and Disabled Applicants

• Veterans and persons with disabilities who are eligible for employment protection are given preference according to relevant laws.
• If you are eligible, please attach the necessary certification in the [Portfolio/Career Description] section of your application.

1. Veterans: Attach the "Certificate of Employment Protection for Veterans."
2. Persons with disabilities: Attach a "Certificate of Disability" or "Welfare Card."

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