[Spoon] Taiwan CS Operator
Spoon Labs is looking for a Taiwan CS Operator to join our global audio social platform, Spoon 🚀
🌍 About Spoon Service
- Over 30 million global users
- Available in 24 countries including Korea, Japan, the US, MENA, and Taiwan
- Reaches 1 million monthly listeners worldwide
In July 2024, we rebranded from Spoon Radio to Spoon Labs, marking a greater leap towards becoming a comprehensive content platform encompassing both audio and video 👏
🏄 Team Introduction: Spoon User Support Team
- Manages Spoon services in Korea, Japan, and Taiwan
- Focuses on managing VIP and user communities, improving VoC (Voice of Customer), and establishing engagement policies to enhance user experience quality
- Resolves issues through active communication with users, contributing to the growth of Spoon
Our Team’s Work Style
- Closely connected to users, our team engages in active discussions and takes swift action to ensure a smooth experience on Spoon
- We share and resolve small issues together, support each other in challenges, and celebrate successes to maintain strong teamwork
🎉 Main Responsibilities
- Spoon Taiwan CS consultations (1:1)
- Managing and responding to partner companies (payment processors)
- Planning and operating payment/exchange promotions
🙋♂️ Qualifications
- Over 1 year of experience in customer service or operations in the IT industry
- Native or business-level proficiency in Chinese (Taiwanese)
- Strong skills in business email and document writing
- Experience in handling partner companies
🔮 Preferred Qualifications
- Taiwanese native living in Korea
- Strong interest in and understanding of content platform services
- Ability to collaborate effectively with related departments and reach consensus
- Customer-centric mindset and data-driven decision-making skills
- Interest in revenue and commission management
📑 Application Documents
- Resume (mandatory)
- Portfolio (optional)
🎯 Recruitment Process
- Document Screening: Spoon Labs HR and relevant team members carefully review documents
- First Interview: Practical interview with the Spoon User Support team (in-person, approx. 1 hour)
- Assignment: Completion of a task assigned by Spoon Labs
- Second Interview: Organizational fit interview with HR (in-person, approx. 1 hour)
- Third Interview: Comprehensive practical and organizational fit interview with the head of the business division (in-person, approx. 1 hour)
- Reference Check
- Offer Negotiation and Final Acceptance
The recruitment process may vary depending on circumstances.
⚡️ Work System, Education, and Benefits
Work System
- Work only 4 hours on Mondays, 4.5-day work week
- Flexible start times between 8:00 a.m. and 10:30 a.m.
- One remote work day per week
- Workation program, allowing one month of remote work per semester from any domestic or international location
- Office exchange program to work at overseas branches
Education and Development
- Self-development support of up to 100,000 KRW per month
- Language learning support up to 200,000 KRW per month (Japanese, English, Korean)
- Support for attending relevant domestic and international conferences, such as AWS re, Digital Marketing Summit, and MAU Conference
- Support for internal study groups and library resources
Employee Welfare
- Flexible vacation/half-day leave policy
- Refresh vacation and allowance for long-term employees
- Birthday half-day leave
- Modern office near Gangnam Station with breakfast and lunch support
- Spoon purchase discount
- Unlimited cafeteria access
- Special leave and allowances for family events
- Comprehensive health checkup once a year
- Dinner allowance and taxi fare support for overtime
- Relaxation facilities: massage chairs, game consoles, darts, and ping-pong tables
👀 For inquiries about this position, feel free to contact us at
Spoon Labs Recruitment: recruit@spoonlabs.com
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