[Platform Business Group] CX Manager (일본어)

[Platform Business Group] CX Manager (Japanese)

Organization Introduction

Platform Business Group operates and manages JYP's official online store, JYP SHOP, and the official community, FANS, handling all tasks related to online sales.

Responsibilities

• Manage CX/CS tasks for commerce/community platforms.
• Operate CX/CS tasks for JYP SHOP and FANS services.
• Plan and operate CS manuals, FAQs, and other service content for commerce/community.
• Provide overall support to improve the customer experience (CX) across JYP360's business.
• Support translation tasks for service provision.
• Provide simple CS support tasks for commerce.

Qualifications

• Customer-focused CS mindset and excellent communication skills for collaboration and support with relevant departments.
• Proficiency in Japanese conversation and translation (native level or translation/interpretation capabilities).
• Understanding of customer VOC analysis tools and business processes.
• Data analysis skills.
• Proficiency in document creation using MS Office, Google Suite, etc.

Preferred Qualifications

• Experience in e-commerce CX/CS.
• High understanding of the K-POP industry.
• Agile and flexible communication skills.
• High empathy for customer inconveniences and a strong willingness to improve them.

Joining Process

• Application submission > 1st interview > Personality test and 2nd interview > Employment medical check-up > Final acceptance

Important Notes

• This job posting may close early if the position is filled.
• Multiple applications to different job postings at JYP360 are not allowed.
• For inquiries related to applications, please check the FAQ or contact the recruitment officer (recruit@jype360.com).
• If any false information is found in the application, the hiring may be canceled.

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